FREQUENTLY ASKED QUESTIONS

Products

  • Don’t swim with them and in general, avoid getting them wet. Water does no favours to even water resistant jewelry, so keeping it dry will help the plating last longer.
  • Avoid showering or washing your hands with your jewelry on as soap or other cleaning agents can be corrosive.
  • Don’t let your jewelry come in contact with any harsh chemicals.
  • Avoid mechanical damage, including scratches, by storing your jewelry in a way that ensures it doesn’t rub against harsh materials. This includes the jewelry itself – bracelets can get scratched if one part of them rubs on another and necklace pendants can get scratched by their chain.

All materials used for jewelry, including real gold, silver, tungsten, platinum and stainless steel, the material of choice for most of our accessories, are prone to the same kind of damage. The most common are tiny surface scratches. They’re barely noticeable and don’t make the jewelry look any worse but they are unavoidable. Fingernails, paper, leather, steering wheels – pretty much anything can bring them about.

The only way to prevent this scuffing is to buy jewelry with completely textured or matte surfaces. Anything that comes with a mirror polish is extremely vulnerable to this kind of wear and tear.

In spite of this, under normal wear, your jewelry should look amazing for a lot of time, even if worn every day. Normal wear constitutes wearing it daily, yet keeping it dry and avoiding moisture, water and chemicals. While stainless steel accessories are resistant to water, keeping them as dry as possible helps keep the coating intact for longer.

We examine each item carefully before packaging it, to ensure any item showing any defect other than signs of handling and packaging never even reaches a customer. Alas, mistakes can happen and if something is wrong, such as you receiving a wrong item or an item that has been damaged, we offer a 60 day return policy to guarantee our clients can shop risk free and get the best possible customer service.

All that we ask for is that you send a photo or video showing the issue to info@timelesstyle.com. We will then review the submission and respond back with a possible resolution if applicable. For more information, please visit our Returns and Refunds section.

Generally, restocks can take about 20–45 days, depending on our manufacturers.

We have a newsletter that we use to inform subscribers of new arrivals, restocks and special offers. If you would like to know when an item you wish to purchase is available, feel free to subscribe and you will be notified.

The sizes and colours listed on our website are currently all that is available and all that we offer. We always try and will continue to strive to provide as many variations for as many different tastes and sizes as possible.

You can certainly get your Timeless accessories engraved, though we encourage you to consult with a professional jeweller. Unfortunately, we do not have the means to do custom engraving at this time. If you are dead-set on getting something engraved, we recommend using unplated stainless steel jewelry. Engraving on a coloured item (gold, antiqued steel, or black) will remove the colour in that spot, and the piece will then require an additional polish to soften the engraved edges. The resulting finish may not match the original look and feel of the piece.

Shipping

We strive for amazing customer service and as such, we offer free shipping worldwide on all our products. For more shipping information, please visit our Shipping section.

We offer shipping worldwide via our warehouse in Kamnik, Slovenia. The average standard shipping time is 2-6 business days.

For an accurate list of countries we ship to and shipping times, please visit our Shipping section.

Payments

We currently accept payments only via PayPal. Luckily, PayPal supports payments via credit or debit cards without the need to create an account. This ensures anyone can place an order without any issues and limits regarding payments.

Returns and Refunds

We offer a 60 day return policy that states you can return items for any reason. All that we ask is that you return the item in the exact same condition and packaging that you received it in and cover the shipping costs. For more information, please visit our Returns and Refunds section.

We do our best to respond to your message within 1-2 days, including weekends and holidays. After we confirm the item is eligible for a return and we receive it, we aim to inspect and process all returns and refunds within 2-4 business days of the item arriving at our warehouse. For more information, please visit our Returns and Refunds section.

Once your refund has been processed on our end you will receive an email confirmation. After that, the time needed for the refund to reach you depends on the payment service provider. Funds usually take 3-5 business days to appear in your bank account.

Order changes and issues

Your email is very important to us. We do our best to respond to all emails within 1-2 days, including weekends and holidays. If you haven’t heard back from us within 48 hours, we kindly ask you to send another email to info@timelesstyle.com.

To cancel an order, please send us an email which includes the order number at info@timelesstyle.com before the order has been processed and shipped. Unfortunately, orders that have already been processed and shipped cannot be cancelled. For more information, please visit our Returns and Refunds section.

If your order has not yet been processed and shipped, you can send us an email at info@timelesstyle.com with the order number included. For the email subject, please use ‘’Item Change’’ and specify which items you wish to change. Then, depending on the item value, you will either be refunded the excess in the event of changing an item to one with a smaller price, or asked to pay the difference if the new item is more costly than the original order. For more information, please visit our Returns and Refunds section.

Unfortunately, we cannot make address changes to an order that has already been processed and shipped. However, if the order has not been shipped, we will do our best to make that change. Please contact us at info@timelesstyle.com with the subject ‘’Address Change’’ and include your name and the correct address. For more information, please visit our Returns and Refunds section.

If we are unsuccessful in making the address change for you and you paid for tracked shipping, we ask that you contact the shipping company used in your email confirmation with your tracking number. If the package does not make it to you and is Returned to Sender, we will reship the package immediately when it returns to our warehouse with the correct shipping information. Please note that an additional fee may be applied for incorrect addresses submitted by the customer.

There are several possible reasons an order can be cancelled and refunded. If our system detects there is inaccurate information regarding the order, our team will reach out to you via email to confirm everything is in order. If there is no successful response from the customer after 3 business days, we will move forward and cancel the order.

There’s plenty of things that can go wrong when it comes to successfully delivering an email. We first ask that you check your spam or junk folders to see if the email is there. Sometimes an email can have a spelling mistake when entered and our system is unable to issue the confirmation to that address. If you still cannot confirm your order details, please contact us at info@timelesstyle.com with the email used to create the order and your full name included.

As we currently only accept PayPal payments, if your payment did not go through we ask that you contact the PayPal support directly. If there is a server issue on our side, we ask that you contact us at info@timelesstyle.com and we will respond as soon as possible.

Collaborations

We are always looking to expand our amazing collection and create mutually benefitting connections with passionate people. If you believe you can help us bring quality pieces at fair prices to even more people, we invite you to reach out to us at info@timelesstyle.com.